Terms of service


Welcome to Music Specialists, your friendly, family-owned music store. We’re so glad you’ve chosen to shop with us! Before you make your purchase, please take a moment to read through our Terms and Conditions. They’re here to ensure that both you and we have a smooth and enjoyable experience every time you shop with us.

By visiting our website or making a purchase, you agree to these terms. If you have any questions, don’t hesitate to reach out — we’re always happy to help!

1. Overview

These Terms and Conditions govern the use of our website, www.musicspecialists.com.au, and the purchase of goods through our online store. By using our site, you agree to comply with and be bound by these terms.

If you don’t agree with these terms, please do not use our website or purchase products from us.

2. Product Availability and Pricing

We make every effort to ensure that the products on our website are accurately listed, but due to the nature of our business and suppliers, prices and availability may change without notice.

  • Pricing: All prices are listed in Australian dollars (AUD) and include GST (Goods and Services Tax), as required by Australian law.

  • Stock Availability: We do our best to keep our website up to date with current stock levels. However, some items may be out of stock or discontinued. If this happens after you’ve placed an order, we’ll contact you as quickly as possible to offer a solution — whether that’s a backorder, replacement, or refund.

3. Placing an Order

When you place an order with us, it’s an offer to purchase the product(s) subject to these Terms and Conditions. Your order will only be confirmed when you receive an Order Confirmation email from us.

If we are unable to process or fulfill your order, we will inform you and, if necessary, refund any payments made.

4. Payment

We accept a variety of payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • ZipPay/ZipMoney

Payment will be processed at the time of purchase. Your order will not be dispatched until payment has been confirmed.

5. Shipping & Delivery

We offer fast, reliable shipping across Australia. Shipping fees are calculated at checkout based on your delivery location and the size of your order.

  • Processing Time: We aim to process and ship orders within 2-3 business days. Please allow additional time for custom or out-of-stock items. Some items ship direct from our supplier & may take a little longer for dispatch. 

  • Delivery Times: Estimated delivery times depend on your location and the shipping method chosen. These will be provided at checkout.

  • Shipping Issues: While we do our best to ensure smooth delivery, Music Specialists is not responsible for delays or damages caused by the shipping carrier.

6. Australian Consumer Law & Your Rights

We comply with Australian Consumer Law (ACL) and offer guarantees that cannot be excluded under the law. These include guarantees that products:

  • Are of acceptable quality

  • Are fit for their intended purpose

  • Match the description or sample shown

  • Are free from defects when delivered

If you receive a product that does not meet these guarantees, please contact us within a reasonable time, and we’ll work to resolve the issue — whether that’s a repair, replacement, or refund.

7. Returns & Exchanges

If your item develops a fault and it's covered by warranty, you're entitled to a repair, replacement, or refund — depending on the situation and includes the following:

The item:

  • Is faulty

  • Differs significantly from what was advertised

  • Doesn’t do what it’s supposed to do

You can read more about our Refunds, Returns & Warranty  policy here.

In line with Australian Consumer Law, we offer refunds or exchanges for faulty, damaged, or incorrectly supplied goods.

  • Change of Mind: We do not offer refunds or exchange for change of mind.

  • Non-returnable Items: Due to hygiene and copyright regulations, some products such as headphones, strings, and sheet music are non-returnable.

8. Customer Responsibilities

By purchasing from Music Specialists, you agree to:

  • Provide accurate and up-to-date information, including your contact details and shipping address.

  • Safely use the products purchased in accordance with the manufacturer’s instructions.

  • Notify us if there’s an issue with your order, product, or service so we can resolve it as quickly as possible.

9. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Music Specialists or our partners and is protected by copyright. You may not use, reproduce, or distribute any content from this site without permission.

10. Limitation of Liability

While we strive to provide the best service possible, we cannot be held responsible for any loss, injury, or damage caused by products purchased from us, except as required by Australian Consumer Law.

In no event will our liability exceed the purchase price of the product in question.

11. Privacy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. You can read our full Privacy Policy here.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time, especially as we continue to grow and improve our service. When we make changes, we’ll post the updated terms on this page with a new effective date. Please check back regularly for any updates.

13. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, feel free to reach out. We’re always happy to help!

Effective Date: 10th April 2025